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ServiceLink Resource Center of Sullivan County
ServiceLink Resource Center of Sullivan County
The Sullivan County ServiceLink program provides information and supported referral for adults 60 and over, adults living with disabilities, and their families and caregivers, empowering them to live as independently and as fully as possible. In addition to providing information and referrals, ServiceLink offers advocacy, connection to available services, follow up services, education, and support.

ServiceLink can help you find direction if you are searching for answers to:
  • Finding help for a family member
  • Getting services in order to remain at home
  • Understanding Medicare and supplemental insurance benefits
  • Receiving assistance in caring for elderly parents
  • Finding alternatives to a nursing home
  • Dealing with depression, isolation, and the inability to cope
Inquiries regarding other issues, such as housing, food programs, medication assistance, transportation, and work and volunteer opportunities, may also be addressed.

Rounding out the services provided by ServiceLink are programs such as Senior Medicare Patrol, the State Health Insurance Program, Elder Services, and New Hampshire Caregivers/Transitions in Caregiving. Details about these specific programs follow below.
Senior Medicare Patrol
Senior Medicare Patrol
The State Health Insurance Assistance Program (SHIP) and Senior Medicare Patrol Project (SMP) are national programs that offer one-on-one counseling and assistance to people with Medicare and to their families. Through federal grants directed to states, SHIP and SMP provide free counseling and assistance via telephone and face-to-face interactive sessions, public education presentations, printed materials, and media activities that deal with Medicare coverage and the importance of preventing health care fraud and abuse. Under the direction of the ServiceLink Resource Center (SLRC) Center Manager, the SHIP/SMP coordinator will oversee the development and implementation of the State Health Insurance Assistance Program and Senior Medicare Patrol Project for their County/Region.
State Health Insurance Program
State Health Insurance Program
The State Health Insurance Assistance Program, or SHIP, is a Federal grant program that helps states enhance and support a network of local programs, staff, and volunteers. Through one-on-one personalized counseling, education, and outreach, this network of resources provides accurate and objective information and assistance to Medicare beneficiaries and their families. This allows the recipients to better understand and utilize their Medicare benefits. SHIPs help beneficiaries identify and understand programs and plans, including Medicare prescription drug coverage, Medicare Advantage plans, Medicare supplemental insurance policies, Medicare Savings Programs, long-term care insurance and financing, and other public and private health insurance coverage options. SHIPs also assist eligible participants in enrolling in these programs and plans.

Elder Services
The Eldercare Program operates only in Sullivan County. It is designed to secure and maintain maximum independence and dignity for older persons in their own home environment. Activities are designed to provide a continuum of care with appropriate supportive services and removal of barriers to economic and personal independence. It also provides information and education relating to issues of abuse, neglect, self-neglect, and financial exploitation.

The program offers the following resources:
  • Home visits
  • Well-being checks
  • Assistance in obtaining needed benefits, such as Medicaid, Fuel Assistance, and other social services
  • Support in obtaining help/services relating to suspected abuse issues
New Hampshire Caregivers
Information regarding support groups and respite and home care are among the many services available through the NH Caregivers information program.

If you or someone you know is a caregiver please call Sullivan County ServiceLink for more information:

New Hampshire Family Caregivers/Transitions in Caregiving
The primary objectives of the New Hampshire Family Caregivers Program/Transitions in Caregiving are to establish and strengthen community partnerships, to increase community capacity to support family caregivers, and to help families and friends who are the primary caregivers to their chronically ill, disabled, and elderly loved ones.

We collaborate with exiting organizations, United Way, volunteer organizations, service learning programs and others, to create and publicly promote a focused plan for supporting caregivers in our region.

Training and support is provided to caregivers to help them better identify and meet their own needs.
We provide Powerful Tools for the Caregiver for at least 25 people in our county. We also identify and train caregiver volunteers.

There is never a fee or eligibility requirement for services. ServiceLink staff respects confidentiality and is available during normal business hours, 8:00 am to 4:00 pm, Monday through Friday. After hours appointments are available as needed. In addition, the ServiceLink Resource Center is available for your convenience.

Learn more about ServiceLink at
  Head Start Program
  Cheshire County   United Way
Toll Free: 800.529.0005   
TTY-NH Relay: 800.735.2964
  Sullivan County  
  63 Community Way
PO Box 603     
Keene, NH 03431
Phone: 603.352.7512
Fax: 603.352.3618
    96-102 Main Street
PO Box 1338
Claremont, NH 03743
Phone: 603.542.9528
Fax: 603.542.3140

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